Customers may request a return within 7 days of receiving the product.

To qualify for a return, the product must be:

• Unused
• Undamaged
• In good condition
• Returned with all original parts, inserts, accessories, and packaging where possible

Returns requested after the 7-day return window may not be accepted unless the product is defective, damaged, or otherwise qualifies for return under applicable consumer protection law.

If you change your mind after receiving your Fortress product, you may request a return within 7 days of delivery, provided the product is unused and in good condition.

For change-of-mind returns:

• The customer is responsible for the return courier cost.
• The original delivery fee, where applicable, may not be refundable.
• The product must be returned safely packaged to prevent damage during transit.

Fortress reserves the right to inspect the returned product before approving a refund. A refund may be declined or reduced if the product is returned damaged, used, incomplete, or not in a resaleable condition.

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• Your full name
• Photos or videos showing the issue
• A short description of the problem

Where the product is confirmed to be damaged, defective, or incorrectly supplied, Fortress may offer one of the following:

• A replacement product
• A repair, where applicable
• A refund

For confirmed defective, damaged, or incorrect products, Fortress will be responsible for the reasonable return courier cost.

South African consumer protection rules recognise an implied warranty of quality, and defective goods may carry return, repair, replacement, or refund rights within six months in certain circumstances.

A product may not qualify for return if:

• It has been used
• It has been damaged through misuse, negligence, or improper handling
• It has been altered, modified, or tampered with
• It is missing parts, inserts, accessories, or packaging
• The return request is made after the 7-day return window, unless the product is defective or legally qualifies for return
• The product was damaged after delivery

Fortress products are designed to be used according to the instructions provided. Returns may be declined where the issue results from incorrect use, failure to close the product properly, or use outside the intended purpose of the product.

For change-of-mind returns, the customer is responsible for arranging and paying for the return courier.

For damaged, defective, or incorrect products, Fortress will arrange or cover the reasonable return courier cost once the issue has been reviewed and confirmed.

Customers are responsible for ensuring that returned products are properly packaged. Fortress is not responsible for damage caused by poor packaging during the return courier process.

<p>All returned products will be inspected once received.</p> <p>The inspection will check whether:</p> <ul> <li>The product is unused</li> <li>The product is in good condition</li> <li>The product is complete</li> <li>The product has not been damaged or modified</li> <li>The reason for return matches the return request</li> </ul> <p>Once the inspection is complete, we will notify you whether your return has been approved or declined.</p>

Approved refunds will be processed within 7 working days after the returned product has been received and inspected.

Refunds will usually be processed using the original payment method, unless otherwise agreed.

Please note that banks and payment providers may take additional time to reflect the refund in your account.

Where applicable, Fortress may offer an exchange or replacement instead of a refund.

Replacements may be offered where:

• The product was damaged during delivery
• The product was defective
• The incorrect item was supplied
• A replacement is available in stock

If a replacement is not available, Fortress may offer a refund or another suitable solution.

To request a return, please contact us using the details below:

• Email: [insert email address]
• WhatsApp / Phone: [insert number]
• Order number: Please include your order number in your message.

Your return request should include:

• Your name and surname
• Order number
• Date of delivery
• Reason for return
• Photos or videos, where relevant

We will review your request and advise you of the next steps.

<p>Fortress is designed to help block key-fob signals when the product is used correctly and fully closed.</p> <p>For best results, customers must ensure that:</p> <ul> <li>The key fob is placed fully inside the product</li> <li>The lid is properly closed</li> <li>The product is not damaged or left partially open</li> <li>The product is used according to the instructions provided</li> </ul> <p>Fortress is a protective signal-blocking product, but it should be used as part of a broader vehicle safety routine. We do not guarantee that the product will prevent all forms of vehicle theft or criminal activity.</p>

For returns, refunds, or product support, please contact us Here: